- Client's Rights:
- Be treated with courtesy
- Be treated with respect and dignity at all times.
- Respecting the client’s cultural, psychosocial, spiritual preferences, personal values and beliefs.
- Confidentiality of information
- Knowing the name and profession of the health care provider
- Pain management
- Submit verbal or written complaints or suggestions
- No verbal abuse by health care providers
- Personal safety and security
- Equity and no discrimination based on age, gender, religion, social status, disabilities or special needs
- Receive care by qualified health care providers
- Receive health education as needed
- Receive information related to their own health status such as diagnosis, treatment, and to participate in the treatment plan and care decision.
- Inform them about available options for care and treatment
- Respect Clients’ choices and preferences
- Respect when a client declines care or refuse or discontinue the treatment.
- Receive information about the prescribed medication, how to use it, and the side effects
- Receive a referral if the service needed is not available
- Communication in a language and manner that is understood
- Client's Responsibilities:
Providing the health care providers with a complete and accurate information about your health status.
Respecting the health care service providers and the clients.
Maintaining the property of the health center.
Committing with the prescribed treatment plan and informing the physician in case of inability to follow it.
Committing with the policy of no smoking at all health center facilities.