-       Client's Rights:​

1. Be treated with courtesy
2. Be treated with respect and dignity at all times.
3. Respecting the client’s cultural, psychosocial, spiritual preferences, personal values and beliefs.
4. Privacy
5. Confidentiality of information
6. Knowing the name and profession of the health care provider
7. Pain management
8. Submit verbal or written complaints or suggestions
9. No verbal abuse by health care providers
10. Personal safety and security
11. Equity and no discrimination based on age, gender, religion, social status, disabilities or special needs
12. Receive care by qualified health care providers
13. Receive health education as needed
14. Receive information related to their own health status such as diagnosis, treatment, and to participate in the treatment plan and care decision.
15. Inform them about available options for care and treatment
16. Respect Clients’ choices and preferences
17. Respect when a client declines care or refuse or discontinue the treatment.
18. Receive information about the prescribed medication, how to use it, and the side effects
19. Receive a referral if the service needed is not available
20. Communication in a language and manner that is understood​

-       Client's Responsibilities:

1. Providing the health care providers with a complete and accurate information about your health status.
2. Respecting the health care service providers and the clients.
3. Maintaining the property of the health center.  
4. Committing with the prescribed treatment plan and informing the physician in case of inability to follow it.
5. Committing with the policy of no smoking at all health center facilities.