Frequently Asked Questions

call operations system administrator. ​

Turn off windows defender firewall.

- Make sure that the TEMP folder has full control permission

- If the problem still exists, call an Archiving administrator.

Update windows 10.

- Turnoff windows defender firewall.

- Verify your username and password are correct

- Change the location of PC/Electrical current interruption which leads to change the IP address or: Call an Archiving administrator to fix the issue.

- local user: verify the Caps Lock button and retry to type your Password. if not success, call your support technician.

- Active directory user: reset password for user.

Check Ethernet cable

- Check network driver.

- Check network icon:

-- Ensure green light beside the Ethernet port.

-- If “limited connectivity” message appears, try “troubleshooting problems”.

- If network icon down “not connected”:

-- Check If Ethernet cable is connected from IP phone or from the outlet.

-- Check Ethernet outlet wall plate if damaged.

-- Check with network technician staff.

Check the power: Make sure your printer is turned on and has power.

-- Check the paper:

- Make sure you have paper in the paper tray.

- Typically, if there is no paper, you'll see an alert on either your PC display or the printer's LCD panel.

- Check the printer even if no error message appears on your Printer screen.

--Check the connection:

- Check if the cable (probably USB) is connected to the printer and the PC or Network is plugged into its appropriate port.

- If necessary, try a different USB port.

--Check if the driver is installed:

- In Control Panel/Devices & Printers, Verify if the Printer driver is installed correctly, if not, install the driver.

--Check which printer is selected:

- If you have more than one printer connected to your PC, make sure that you have selected the one you want.

--Check the Toner Cartridge level:

- Typically, if the Toner is empty, you'll see an alert on either your PC display or the printer's LCD panel.

- If the printer's toner is very low, replace it with new one.

--Paper Jam:

- Verify that no jammed paper or partially fed into the printer.

- If you suspect paper is stuck somewhere remove it.

- If the problem still exists, call a support technician.

- Verify if the Data Cable is Connected from both sides.

- In Control Panel/Devices & Printers,Verify if the Scanner driver is installed correctly, if not, install the driver.

- If the problem still exists, call a support technician.

-  Install adobe reader.

- Download full package scanner

Verify the Power switch is ON.

- Check the Power Source.

- Verify if the Power Cable is connected properly.

- Verify if the Power Cable is Connected Properly with the Transformer is there is one.

- Ensure that the scanner is getting power by verify if there is any LED ON.

- If the scanner is sheetfed scanner, check that the drivers from Imagelinks setup CD is installed.

- If the problem still exists, call a support technician

Verify the Data cable if connected Properly from both sides.

- Check if there is any defected Pin on the data cable port.

- Check the display adapter in the PC.

- Check the Power source stability.

- If the problem still exists, call a support technician.

Use the Data Show remote to search for the Active Port or select the used port on the Data Show.

- Verify the Data Cable if connected Properly from both sides.

- Check if there is any defected Pin on the data cable port.

- Check if display duplicate is enabled from display settings (chose multiple displays) or Press (win & P button) to duplicate the Monitor.

- Replace data cable.

- If the problem still exists, call a support technician

Verify the Power switch if turned ON.

- Check the Power Source.

- Verify if the Power Cable is connected properly.

- Ensure that the Data show is getting power by verify if there any led lighting ON.

- If the problem still exists, call a support technician

Your laptop is off or dead: Check the power.

Most laptops have at least one LED that shows there is some activity which means your laptop is turned on and getting power

Check to ensure that the battery is properly installed.

- Try removing the battery to run the laptop from AC power, If it works, you may have a defective battery that needs replacing.

- When the laptop’s power lamp is on, it shows that the laptop has some life. It means that the laptop’s hardware is recognizing that it has power. The problem could then lie with the laptop’s hardware, not with the power supply.

- Press the Caps Lock key. If you have power, the Caps Lock lamp on the laptop will blink on and off as you press the key. If so, the problem could be the display.

- Check the laptop display’s brightness settings. If the brightness level is turned down too much, the screen will be dark, especially in a bright room or in direct sunlight. Try turning up the brightness all the way to see whether the screen glows.

- Plug an external monitor into the laptop’s monitor port. If the external monitor works, the problem is with the laptop’s display only, not with the laptop’s display adapter or other internal hardware.

Run fewer programs at the same time.

- Restart your computer.

- Remove viruses: make sure you have antivirus software installed on your computer.

- Uninstall unnecessary programs:

-- Click on Start and then Control Panel.

-- In Windows 10, click on ‘uninstall program’.

-- Select the program you no longer need and click on Remove/Uninstall.

Restart Outlook. You should be prompted for a username and password when Outlook starts. - Try accessing your e-mail via outlook.office365.com. If you could, then Outlook itself is having a problem. If you can't, then there may be a problem with the e-mail servers​

Reset Internet Explorer (IE) back to its default settings and clear the temporary internet files.

- If you have another web browser installed (such as Firefox or Google Chrome), try running it and see if you can browse the web. If you can't, then there may be a connectivity problem.

- If you are having problems accessing your e-mail via Outlook as well as the internet, try restarting your computer

Ensure you are using your correct username and password.

- Check that Caps Lock/Num Lock are not on by mistake.

- Check that your password is what you are expecting it to be by typing it into the Username box.

- Check that the 'Logon to' box shows JUST as the domain (only if your computer is joined to JUST domain).

- Check the network cable is securely plugged into the PC and the greean light is steady & orange light is flashing.

- Try logging on to another computer to see if your account works. Ask someone to logon to your computer to see if he/she can login.

- If there are any error messages appearing before windows logo, tell your support technician.

Check that all the cables are connected to the PC and the monitor.

- Check that the power cables are plugged into a power outlet and the switch is turned on.

- Try using a different power outlet.

- If the problem still exists, call a support technician.

Restart your computer.

- Press the Ctrl+Alt+Del keys on your keyboard together at the same time, then click on task manager and choose programs with status ‘Not Responding' and choose End Task.

- If the above fail and you cannot shutdown/restart your computer, then click on power button continuously until it turns off. Wait a few seconds and then turn it back on again.

-Try to Uninstall unnecessary programs from Control Panel

- If the problem still exists, call a support technician

Make sure the keyboard/mouse is plugged into the PC.

- Try plugging your USB keyboard/mouse into a different USB socket.

- If you cannot see any lights on your keyboard when you press the Caps Lock or Num Lock keys, it may be a dead keyboard.

- Try using another Keyboard/Mouse.

- If the problem still exists, call a support technician

​Make sure both the computer and monitor are connected to a power outlet and both are ON by verifying if there are any LEDs ON.

Make sure the monitor is securely plugged into the computer.

Some computers have multiple display ports, try each one in turn, switching the monitor OFF then ON between each try.

Check the brightness & contrast levels of the monitor.

Move the mouse and press any key on the keyboard to make sure the computer has not gone into standby mode.

Check if there is any defected pin on the data cable.

Try using another data cable (between PC & Monitor) if applicable

If the problem still exists, call a support technician.

  1. ​Go to JUST website
  2. Choose Employee Portal Icon from the icons row

For student password reset please follow these steps Reset Password


For employee password please contact helpdesk office located in D1-L0 (Engineering Buildings)

Password must be at least 8 characters

and must have:

  1. lowercase characters (a-z)
  2. uppercase characters (A-Z)
  3. numbers (0-9)
  4. at least one of these symbols ( ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/ )
  1. Go to JUST website 
  2. Choose Student menu
  3. Choose Students' Services or Registration
or follow these links

Student services portal

Registration portal

  1. Go to JUST website
  2. Choose Alumni menu
  3. Choose Graduate Registration
or follow this link Alumni registration portal

To connect to JUSt WiFi network follow these steps

Connect To WiFi

To change the password for both Employee Portal and Email follow these steps Change Employee Password

To change the password of student ID follow these steps here Change Student Password