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Service Details
Reset password Activation

SSPR "Self-Service Password Reset" Activation

This feature enables users to reset their passwords without contacting IT staff for help.

 

The SSPR (Self-Service Password Reset) feature will be enabled on all JUST active accounts, so after you Sign into your e-mail, a login page appears (as shown below), click on "Next" button.

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You will be prompted to configure alternate contacting method for resetting password:

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- To setup (Phone) verification authentication method:
      - Choose your country code and insert your mobile phone number.    
      - Select "Text or Call" to get verification code. As shown below:


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      - fill in the code and Click "Verify".

 

- To setup (Alternate Email) verification authentication method:

      - fill in an active alternate (external domain) e-mail address which will be used to retrieve password


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         - Click "email me" and a verification code will be sent to your alternate email you just wrote, go get the code and then fill it in and Click "Verify".


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- then Finish the whole setup

 

Now you are done with setting up alternate contacting methods to reset your password.