This course has been designed to help students to understand the importance of the
communication in healthcare organizations, as well as the underpinning theories and
models that attempt to explain what communication is.
The course consists of three main parts; part one introduces basic forms of communication
skills, then goes deeply to illustrate different forms, models and theories that helps to
explain why people communicate in particular ways.
Part two is dedicated to interpersonal communication, It describes the interactions between
different players, including healthcare providers, patients, family, friends, carers, and so
on. This part also provides students with different approaches and manners that help health
care professionals to communicate with particular audiences and in difficult circumstances.
Part three focuses on organizational communication. It starts by decision-making process
and methods to reach a decision with the involvement of all group members. This part
covers knowledge and skills for leading meetings, conflict management, and negotiations
within the organization and with external bodies. Finally, students will learn and practice
skills for giving presentation.
