The Veterinary Teaching Hospital (VTH) at Jordan University of Science and Technology (JUST) has prepared this FAQ section to provide concise and helpful information for animal owners, students, and visiting professionals.
General Information
Q1: What services does the VTH provide?
The VTH offers comprehensive veterinary care for small animals, large animals, and equines, including general consultations, surgery, internal medicine, diagnostics, postmortem services, and a fully equipped pharmacy.
Q2: Where is the Veterinary Teaching Hospital located?
The hospital is located within the main campus of JUST in Irbid, Jordan. Detailed directions, campus maps, and parking information are available on the Contact Us page.
Q3: What are the hospital working hours?
The VTH operates from Sunday to Thursday, 8:30 AM to 4:00 PM. For urgent cases, please contact the hospital directly.
Appointments and Admissions
Q4: How can I book an appointment?
Appointments can be scheduled online via the Book an Appointment page or by contacting hospital reception at (+962) 2 7201000 – Ext. [VTH number].
Q5: What information should I provide when booking an appointment?
Please provide:
Your name and contact details
Your animal’s species, breed, and age
Relevant medical history and the reason for consultation
Any previous medical records or diagnostic reports
Clinical Procedures and Care
Q6: Are the hospital services suitable for all animal species?
The VTH primarily serves dogs, cats, small mammals, horses, and livestock. Specialized care for other species may be available upon request; please contact the hospital for details.
Q7: How can I access my pet’s medical records?
Registered clients can request access through hospital reception or online via the secure Patient Portal.
Education and Student Queries
Q8: Can students access the VTH facilities for clinical training?
Yes. Clinical rotations, practical training, and research opportunities are available for veterinary students enrolled at JUST. Details are available under Student Resources and Clinical Skills Center pages.
Q9: Are there research opportunities for students?
Yes. Students can participate in faculty-led or independent research projects, including clinical trials, laboratory studies, and fieldwork. Applications and guidance are available via the Student Portal.
Billing and Payments
Q10: What payment methods are accepted?
The VTH accepts cash, major credit/debit cards, and university billing systems for affiliated clients. For detailed billing policies, please contact hospital administration.
Q11: Are consultations and treatments covered by insurance?
Certain services may be covered by private pet insurance. Owners should consult their insurance provider regarding coverage before seeking treatment.
Contact and Support
Q12: How can I provide feedback or suggestions?
Feedback can be submitted via the Feedback Form on the Contact Us page or directly by email to hospital administration.
Q13: Where can I find more information?
Additional information about hospital services, clinical procedures, education, and research is available throughout the VTH website. Specific queries can be directed to the relevant department or section.
